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FREQUENTLY ASKED QUESTIONS

What Are Your Delivery Times?

We ship all items from Bristol UK our shipping times are as follows:

Standard UK Shipping: 3-5 working days from shipped date
Tracked Standard Delivery: 3-5 working days from shipped date
Next Day Delivery: Next Working Day if ordered before 12pm
Standard International Shipping: Can take up to 2-3 weeks depending on the location.

How Do I Return An Item?

If you are within our standard returns window of 30 days please visit our returns page HERE

My Order Is Incorrect Or Faulty What Can I Do?

Firstly we apologise for the inconvenience. If you have received the wrong item or your package has been damaged then please contact us via email at shout@shirtbox.com including your order number and photographic evidence of the issue with your received goods.

If you are missing items from your order please contact us via email at shout@shirtbox.com including your order number and outlining which items are missing.

The Print On My ITEM Is Damaged?

Please note if you have ordered a "Made in" Design or any design labeled distressed these designs are intentionally made to look aged. This is part of the design/joke. You will see the same "patches/marks" on the listings on our site. Otherwise please email us at shout@shirtbox.com including photos of the issues.

How Do I Change Or Cancel An Order?

Once an order has been received we aim to have it processed, printed and shipped within 24 hours. If your order has not yet been shipped please either contact us by phone or email at shout@shirtbox.com to request a change. Please note we are not able to amend an order after it has been shipped, you are still free to return your item to us once received for an exchange.

Although we strive to answer all email queries and calls as quickly as we can, we cannot guarantee a cancellation or change request will be actioned in time once the order has been placed. Please don't panic if this happens as we will work with you to get you the desired items.

What Are Your Opening Times?

Our customer service team work Monday to Friday 8am to 4pm,

We aim to give you the best experience possible, however we are only human and the occasional mistake can happen, we will always aim to resolve any queries/issues in the most suitable way for you.

Telephone: 01173 294 250 Email: shout@shirtbox.com

Do You Have A Shop I can Visit?

Unfortunately at this time Shirtbox is purely an online retailer and do not have a physical store. We never say never though ;)

Do You Have Size Guides?

Size guides are available on all product pages. You can find size guides for all products HERE

Why Does My Discount Code Not Work?

Please note we are not able to apply discount codes after an order has been placed. Only one discount can be used per order, if a discount code isn't not working please check the expiry date and if it is still active please contact us at shout@shirtbox.com. All of our discount codes have expiry dates, discount codes from other sites found online will not work.

Can I Have A Custom Design Or Birth Year?

If you require a birthday design with a year that we do not stock you will need to order a custom item HERE

If you require a dinosaur t-shirts with a name we do not stock, please use the "your name here saurus kids t-shirt link below HERE

For a custom order please use the link(s) below.

You can find all our customizable products HERE

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