I order five t-shirts and an apron, which arrive the Tuesday before Christmas. Unfortunately, one of them had 3 marks, but I noticed later in the evening when I was wrapping. I called the very next morning, but was concerned it would not arrive in time for Christmas. The lady was very friendly and immediately posted a new one out first class, which arrived by Friday at no extra expense to me. Thank you very much for the great service and getting the t-shirt to us before Christmas. All t-shirts and the apron were great gifts!